Returns & Exchange Policy

So wonderful that you purchased your new Loughlin garment,
Our garments are designed with you in mind and we aim to provide you with the upmost quality and comfortable fit. We want your shopping experience to be an enjoyable one.
If you are unhappy with your purchase for any reason we would love the chance remedy this for you.
Please see our conditions and policies of returns and exchanges below.
Thank you for shopping with Loughlin Clothing Co.

CONDITIONS OF RETURNS AND EXCHANGES
• The items must be returned within 14 days of purchase date;
• The items must returned in the original and saleable condition
- all tags attached and still intact
- must not be worn, damaged or washed
• The original invoice as proof of purchase is to be provided

Please note……we cannot exchange or credit items that do not meet this policy.
If you have changed your mind, it’s the wrong colour or size, we are happy to provide you with either an exchange item, credit, or a refund, please note that refunds are on full price items only.
Please ensure you have met the Conditions of Returns and Exchanges.
Faulty Items: For items that are deemed faulty, we are happy to provide you with an exchange item, a replacement item, or a refund, and will credit you the cost of the initial shipping, if valid.
Faulty items do not include general wear and tear.
Sale items are either credit options or non returnable depending on the sale T’s and C’s .

WHAT’S THE EASIEST WAY TO RETURN MY ITEM?
Please email us at info@loughlin.co.nz with Returns/exchanges as your subject in the Email.
Please can you include the reason why you are returning or exchanging plus your order number and what you are returning. We will reply acknowledging the return and answer any questions. Remember we are a small team, so please allow us 48hrs to reply to your email.
If it’s the wrong size or colour or if you've have simply changed your mind, sorry but we can not refund the original postage or shipping cost,
(If the product arrives to you faulty then we will credit you the shipping cost charged.)

We hope you enjoy your new purchase and thank you for supporting Loughlin Clothing Co.

Enjoy x